Getting Help
Your mental health matters, and while Conversations with Naluri is a great place to find support and connect with others, there are times where you may need more immediate and direct professional help. We are here to guide you in accessing the assistance you need, beyond the Conversations with Naluri community.
If you or you know someone close to you who is in immediate danger or is experiencing a mental health crisis, please reach out to the following avenues for urgent support:
Malaysia
Malaysia Emergency Response Services (MERS) - 
Call 999
MERS is an integrated system combining the emergency services of five Malaysian government agencies, including the Royal Malaysian Police, Fire and Rescue Department and Ministry of Health
Talian HEAL - Call 15555
Talian HEAL provides emotional and psychosocial support and early crisis intervention, operated by trained counsellors at the Malaysian Ministry of Health
Naluri Textline - 
Whatsapp
Naluri provides 24/7 free, discreet counselling support via WhatsApp, manned by professional clinical psychologists and counsellors
Singapore
Institute of Mental Health (IMH) Helpline - Call +65-6389-2222
24/7 mental health helpline by the Singapore Institute of Mental Health to provide mental health crisis support and medical help
Naluri Textline - Whatsapp
Naluri provides 24/7 free, discreet counselling support via WhatsApp, manned by professional clinical psychologists and counsellors.
Indonesia
SEJIWA (Layanan Psikologi untuk Sehat Jiwa) - Call 119 (extension 8)
24/7 mental health helpline by the Indonesian government to provide mental health crisis support and counselling. After calling 119, wait until you get an automatic voicemail, then press the number 8 to be connected to SEJIWA services.
Naluri Textline - Whatsapp
Naluri provides 24/7 free, discreet counselling support via WhatsApp, manned by professional clinical psychologists and counsellors.
Thailand
Department of Mental Health Hotline - Call 1323
24/7 mental health hotline by the Thailand Department of Mental Health offering free consultations with psychologists.
Naluri Textline - Whatsapp
Naluri provides 24/7 free, discreet counselling support via phone or WhatsApp, manned by professional clinical psychologists and counsellors
Honest Conversations
We understand that seeking help can be a daunting experience. If you’re unsure of how to begin the conversation, you might consider starting with something like, “I’m feeling really overwhelmed and I think I need some help”, or “I’ve been struggling with my mental health and I’m not sure what to do next”.
It’s perfectly okay to be honest about what you’re experiencing – these professionals are there to support you.
Supporting Loved Ones
If someone you care about is in distress, your support can make a huge difference. Supporting someone in emotional distress or a mental health crisis can be challenging, but your words and actions can have a significant impact.
Here are a few ways you can support your loved ones:
- Listen and Validate: Allow them to talk about their feelings without judgement, and listen empathetically. Saying something like, “I’m here for you, and I want to help,” can be very reassuring.
- Stay Connected: Regular check-ins can show that you care and are there for them, even if they’re not ready to talk or don’t feel like talking.
- Encourage Professional Help: Where necessary or appropriate, gently suggest that they seek professional support, and offer to help them find resources or accompany them to appointments.
Remember, seeking help is a sign of strength, not weakness. Whether you choose to reach out to a hotline, seek professional therapy, or find comfort in a support group, many options are available to support you on your mental health journey. You and your loved ones are not alone.